The Neurological Institute works with many different afflictions, research and therapies. Here are some commonly asked questions and concerns.
Q. How do I get a refill on a prescription?
A. First call your pharmacy and have them fax a refill request to our office. Please allow 3-5 business days for the prescription to be refilled. If you have missed your last appointment, you will need to reschedule and see the physician in order to receive the prescription refill.
Q. What happens if I become sick when the offices are closed?
A. If it is an emergency call 911, otherwise call our main phone number and the doctor on-call will be paged.
Q. How long does it take for Lab results?
A. Normal Lab Testing usually takes about 36 hours. More detailed labs can take up to 6 weeks. If your lab work comes back with NO problems you will NOT receive a phone call. We will call if labs are abnormal.
Q. What should I bring to my first appointment?
A. Bring all current medications, current insurance card, co-pay money, medical records, labs and the patient information sheet that we send to you in the mail completely filled out.
Q. What happens if I need to go to the Hospital?
A. Call 911 if it is a Medical Emergency. The ER doctor will evaluate you and contact us about your condition.
Q. Will you take care of me in the Hospital?
A. The ER or attending physician will do the evaluations, however we should be called to consult on you while you are there as well. The doctor on call will be notified.
Q. Should I bring my medications with me to my appointment?
Q. What if I miss an appointment?
A. Call ahead of time if you know you cannot make your appointment. You will be charged a $35 no-show fee if you do not call ahead of time to reschedule.